All returns require a prior authorization number and are subject to a 20% restocking fee. Claims for damaged or defective merchandise must be made within 10 days of receipt of the merchandise.
If logoed garments have been incorrectly/improperly embroidered or screenprinted, our Customer Support Team must be notified immediately so that appropriate adjustments or corrective action can be taken. Please allow up to 10 days for credits to be processed.
Altered garments are not returnable. Therefore, it's especially important that "blank" garments shipped to someone other than the client-an embroidery shop, for example-are inspected upon delivery to check style, quantities, sizes and colors against client's original order.
We allow three weeks [21 calendar days] for returning eligible garment items. Please call if you believe there is an extenuating circumstance.
*Please call or e-mail us prior to returning/exchanging an item. We will give you a return-authorization number to ensure that your return/exchange is accepted.