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Answers to most of your questions should be here, but if we missed your
particular question – or if one of our answers just doesn’t
cover your specific situation, just call one of our team at 1-800-208-4045
and we’ll be delighted to help.
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1. What art formats are acceptable, and with what charges?
Artwork must be submitted in a “vector format” [eps or ai] in order to avoid any art charges. All fonts must be created with “outline” to avoid font substitutions. Artwork with more than one color should be sent as a color-separation [i.e., color-separated logo]. Note: Artwork received in a format other than vector may result in an additional art charge.
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2. What are the customary art fees/charges?
Artwork submitted in a format other than eps or ai will incur an art charge,
billed at a minimum of $50. This also includes any artwork cleanup or
touch-up that may be required, as well as any typesetting or re-creating. Your
Customer Service representative will notify you if any charge is to be made.
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3. What imprint methods are available for my order?
Please see the individual Web page where the product is displayed for further details
regarding “imprint methods” available for that item.
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4. What are the normal production setup charges?
Most promotional items have their own set-up charge – please see
details on applicable Web page for the amount that will be charged, if
any. Note: Certain items have an additional “running charge”
– applicable either to an additional location and/or additional
colors.
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5. What about font and size of the logo imprint?
Please be sure to include specification of both logo font and size if typesetting
is required. If no font style is provided, we will use the closest possible font
in our Design Library
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6. Do we require a PMS [Pantone Matching System] color match?
Not necessarily – and for selected promotional items a PMS isn’t available.
But, wherever possible, please provide us your PMS color[s] so that we can in turn provide the
best – if not also exact – color match on your logo.
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7. What’s the normal production time?
Most items have a 10 – 14 business-day production time. Rush
services are available upon request for many items. Please contact your
Customer Service representative to review specifics regarding your order.
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8. Is there an order minimum?
The lowest quantity shown for each product online is “the minimum”
for any imprinted order. If the quantity you need is between 2 “quantity
columns”, the price you’re charged will be the lower one.
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10. What if I need to change my order?
All changes must occur before your order goes into production. Certain changes may
incur extra charges and possibly a change in the required date.
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11. What about order cancellations?
Please check with your Customer Service representative. Charges may occur
in cancelling an order – depending on order status at the time
cancellation is requested.
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