How We Handle Your Order

Production time varies by product. Please see appropriate product links. Production begins after all final approvals [such as art or proofs] are completed. A “production-ready order” includes, where appropriate:

• Camera-ready artwork
• Item number
• Quantity
• Imprint color
• Item color/description
• Shipping method, address
• Copy layout [including typestyle and size]
• Approval of proof [if proor is requested]
• Any other approval as involving a purchase order or credit terms

Note: When production schedules are not adhered to by the customer, final shipment date(s) will be extended. No liability or penalty shall be incurred for delays beyond our reasonable control, such as acts of God, civil disorder, flood, fire, accidents, government emergency or other action, energy failure, delays caused by carriers or suppliers, and the like.

A 5% allowance applies to all products. Customer will be billed for actual quantity shipped within these allowances. A surcharge may apply if customer requires an exact quantity.

Pre-production samples are available for selected items, with a typical charge of $35.00 in addition to the item cost and setup charge. This charge is credited in full if the large-quantity order proceeds with no changes. Random samples are also available for many items, and these are billed at end-column price, plus cost of transportation. Most samples are returnable, and freight charges are the responsibility of the customer. [Please check with your CSR to discuss specifics.] Random sample orders will normally ship within 24 hours.

There is a $15 charge for the first email proof, which is credited in full if customer makes no changes. A $25 charge applies to color paper proofs. Note: While the imprint color of a color paper proof may not exactly match the finished product, the color proof is useful for checking type, artwork, and color location/placement.

We won't substitute colors, sizes or styles without your permission. However, in the event CAU may need to modify product/brand to assure quality and product availability, you will be contacted so that the matter can be reviewed.

If we're out of stock we'll let you know immediately. We do not ordinarily place out-of-stock items on backorder.

Orders for decorated product are typically shipped within 3 weeks from the date order is confirmed, although the time may be somewhat longer depending upon stock availability and/or seasonality. Please check with your Customer Service Representative for specifics relating to your order. No orders may be shipped to P.O. box addresses.

Shipping charges are based on a combination of product weight, size/number of cartons required, and shipping method. Please call for shipping quote if needed. You may bill to your own shipping account [if available].

Shipping outside the contiguous 48 States will require an additional charge, and there are also special shipping requirements for shipment to APO addresses. Please call or write a Customer Service Representative for further details prior to confirming order.

No C.O.D. orders are accepted, nor is consignee billing accepted. Drop shipments may be arranged to multiple locations, and 3rd-party shipments may be arranged via your Customer Service Representative, subject to appropriate authorization and written confirmation.

Shipments are sent F.O.B. Corporate Apparel Unlimited, Inc. or the applicable production facility [i.e., where imprint/decoration work is performed], as appropriate. In the event of any freight claim, title to the product passes to the buyer at the F.O.B. point or upon mailing of the invoices for finished work, whichever occurs first.

Your Customer Service contact will provide order confirmation and shipping details as they become available.

only upon credit card authorization or open account approval. Corporate Apparel Unlimited, Inc. and its affiliate sites accept Visa, Mastercard and American Express

Confirmed orders are non-cancelable once the printing/decoration process has started. Otherwise, any charges incurred by CAU on a cancelled order [provided that production has not started] will be invoiced to the customer [e.g., charges such as art setup and proofs]. Once shipment occurs the Returns Policy applies. All unclaimed or refused shipments are also subject to a minimum 15% restocking fee, in addition to return freight charges.

Any defects in workmanship will be replaced at no charge. However, as in the case of certain hand-manufactured products, such as crystal items, some small imperfections may be found in any given product. These are not considered defects. Similarly, for example, marble is a natural material and slight variations in color and finish are normal.

The customer agrees to hold harmless and will defend Corporate Apparel Unlimited, Inc. from all claims for patent, trademark or copyright infringement claims. All liability for the proper use of a trademark rests with the customer. CAU, Inc. reserves the right to photograph or show as samples any items produced by us without any liability as to trademark or artwork rights. Most logos shown in the catalog [online or hard copy] are solely used for display purposes. No endorsement of product or company should be implied in any case.